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Questions

Grouped so you can find yours. If it is not here, ring the practice and ask; nobody minds.

Preventive care

How often should I come in?

Between six months and two years, depending on your gums and how much decay we find. We tell you which one applies to you and why, rather than booking everybody in at six months out of habit.

Do I need x-rays every time?

No. Every two years for most adults, and more often if you have a lot of fillings or active decay. You can decline them, and if you do we will tell you what we cannot see without them.

Can I see the hygienist without seeing a dentist?

Not on your first visit here. The examination tells the hygienist what to look out for and how long your appointment needs to be. After that you can book with her directly.

Money

Do you take NHS patients?

Our NHS list is closed. We will say so on the phone before you book anything, and we will not book you in and mention it afterward.

Can I pay in installments?

For work over £500 we can split the cost across the appointments. Ask Julie at the desk. We do not run a finance scheme and we do not charge interest.

Will I know what it costs before it starts?

Yes, in writing. After an examination you get a written plan with a figure against each item. If a tooth turns out to need more than we expected, we stop and tell you rather than adding it to the bill.

Being nervous

Can I stop halfway through?

Yes. We agree a hand signal before we start and it stops everything, including in the middle of a filling. Nobody will talk you into carrying on.

Do you offer sedation?

We do not offer sedation here. If you need it we will refer you to a practice that does, and we will tell you what it costs there before you go.

Can I come in and look at the room first?

Yes. Ring us and we will book it. It takes ten minutes, there is no charge, and you do not have to sit in the chair.

Urgent

I am in pain. Can you see me today?

Ring the urgent line before 10:00 and we will usually find you a slot the same day. After 10:00 we will see you the next working day, and we will tell you on the phone rather than leaving you to wait.

A tooth has been knocked out. What do I do?

If it is an adult tooth, hold it by the crown rather than the root, put it in milk, and ring us straight away. Time matters more with this than with anything else on this page.

What about evenings and weekends?

We are closed. The answerphone on the urgent line gives the out-of-hours service for this area, and it is checked every morning at 08:30.

This is informational; consult your dentist for diagnosis and treatment.